IMPORTANT INFORMATION: This Agreement relates to the BitMart Card Program (hereinafter the "Program"). Please read the terms and conditions of this Agreement carefully before applying for Your Account and Card with the Program. This Agreement and its terms and conditions, as may be amended from time to time on notice by Us, becomes effective and binding on Your successful application and activation or use of Your Account and/or Your Card and for the entire period of validity of Your Account and Card.

The terms and conditions apply to the Program, which consists of the Account and Card issued to You by the Issuer and operated by Program Manager (together “We”, “Us”, or “Our”). The Account and Card enables You to use the assets held in your BitMart account to fund the purchase of goods and services online or at a point of sale and withdraw cash at relevant ATMs. The total assets in your BitMart account that are available for financing of the Card transactions is your Available Balance.

1.1 The Program Manager is Prime Finance Group Limited, a company incorporated under the laws of Hong Kong Special Administrative Region of the People's Republic of China bearing registration NO. 78246331.

1.2 The BitMart Card is issued by the Card Issuer pursuant to a license granted by VISA. The VISA brand is a registered trademark, and its design is a trademark of VISA Inc.

1.3 The Program allows you to utilise selected assets held in Your BitMart account, which could be used to fund purchase of goods and services online or at a Point of Sale and cash withdrawal transactions. Any excess funds (e.g., as a result of a refund provided by a Merchant) will be returned to your BitMart account automatically.

1.4 BitMart is the operator of your BitMart account, and with whom you engage with on separate terms and conditions governing the use of Your BitMart account.

2.1 All Fees and Charges relating to the Program are detailed and published on BitMart website. Fees will be deducted from Your Account balance automatically as and where applicable.

2.2 If You make a transaction that requires one or more currency conversions, you will be charged foreign exchange fees.

2.3 For the avoidance of doubt, foreign exchange rates will fluctuate from time to time and shall be determined and applied by the Program Manager, the Issuer, and such other parties involved in the processing of your transaction (collectively, the "Transaction Processing Parties"). This would mean that authorised, settlement and refund amounts if any, may differ based on the prevailing foreign exchange rates. To illustrate, the authorized amount as reflected in Your Account may differ from the amount which You are required to pay for the purposes of settling such transaction. Similarly, a refund amount (as raised by You per a refund request) may differ from Your authorized amount and settlement amount. In this regard, please note that You are solely responsible for any differential resulting from a foreign exchange fluctuation. Accordingly, You agree that you will not hold any of the Transaction Processing Parties, liable for any losses suffered by You due to the aforementioned.

3.1 To apply for and use an Account and Card relating to the Program, You must be at least 18 years of age, reside in supported countries and regions, be a BitMart account holder and have accepted such other terms and conditions as may be implemented by BitMart, the Program Manager and the Card Issuer that may be applicable to You. You may apply for a Card on the Website or App through your BitMart account.

3.2 Provided the Program has been able to complete KYC required for your enrolment to the BitMart Card Program to a satisfactory standard as per the Program's AML Policy, You shall receive an activation confirmation via Your email or on Your App and You will be able to use the Account.

3.3 You may apply for a Card for Your Account and each shall constitute a ‘Card’ for the purpose of these Terms and Conditions. The Card is a credit card that can only be used to access assets in Your BitMart account. It is not a debit card, charge card, or guarantee card and is not attached to a bank account.

3.4 A virtual Card is issued immediately on approval of Your Card application. We will endeavour to send any physical Card applied for to You within forty-five working days (45) days of approval. However, please be aware that in some instances it can take longer for Your Card to arrive.

3.5 You can apply for one (1) virtual or (1) physical Card for Your Account.

3.6 If You receive a physical Card, You must sign the signature strip on the back of the Card as soon as You receive it and then follow the instructions on the App to activate it. You will be required to set a PIN for the physical Card through the App.

4.1 Transactions through Your Account and Card are financed solely by the assets maintained in Your BitMart account. You hereby agree and authorize the Program and BitMart to access those assets and take all actions necessary in order to finance all transactions performed through your Card.

4.2 At the time of the card transaction, the Program will instruct BitMart to liquidate the assets up to the amount of the Transaction or where applicable, to include an additional buffer depending on the nature of the Transaction (kindly refer to Section 4.8 below), in Your Account currency. BitMart shall transfer the proceeds of such liquidation to the Program in order to approve the Transaction. BitMart will determine the list of assets that are available for such financing of transactions as well as the order in which they will be sold/liquidated.BitMart will also determine the exchange rate for such assets into the currency of your card transaction.

4.3 Any excess funds that are accumulated on Your Account within the Program (such as due to refund provided by a merchant, authorization being cancelled, or funds not being fully claimed by a merchant) will be automatically returned to Your BitMart account in USDT (that was refunded, cancelled or otherwise), within one Working Day after they are credited from Your Account.

4.4 The Program reserves the right to request further KYC documents and verification of Your source of funds at any point with or without temporary restrictions applied to Your Account and Card.

4.5 You can use Your physical Card with Your PIN to withdraw cash from ATMs and at bank counters (where the bank permits it) or to buy goods and services online or at a point of sale at any Merchant . A withdrawal fee may apply to withdrawals as disclosed by BitMart or the Program Manager.

4.6 You must always ensure that You have a sufficient Available Balance within your Spot account for each Transaction You authorize (including value added tax and other taxes, duties and applicable fees that may apply). If the Available Balance is insufficient to pay for a Transaction, and the Merchants does not permit You to combine the use of Your Card with other payment methods, the Transaction will be declined.

4.7 If for any reason a Transaction is carried out but its amount exceeds the Available Balance, You must pay us the deficit immediately, and if You fail to do so after receiving a notification from us, We reserve the right to terminate this Agreement between us and take all necessary steps, including legal action, to recover this deficit.

4.8 There are certain circumstances where a Merchant or the Program may require You to have an Available Balance greater than the value of the Transaction You wish to make. However, You will only be charged for the actual and final value of the Transaction. Merchants may request this as they may need to access more funds than You initially planned to spend (“the relevant funds”), for example, when making hotel or car rental reservations. In the event that a Merchant has prior authorization on Your Card, You may not access the relevant funds until the Transaction is completed or, if sooner, up to a period of 30 days. However, the Program will only block access to the exact amount of funds authorized by You, unless the Program increases such amount to protect against possible foreign exchange fluctuations or a customary increase in the amount being captured from a particular merchant category.

4.9 Your Card cannot be used where such Merchants are unable to obtain online authorization that You have sufficient Available Balance for the Transaction (for example, Transactions made on trains, ships, some in-flight purchases, and at tollbooths). We accept no liability if a Merchant refuses to accept payment using the Card.

4.10 Your virtual Card can not be used to purchase an item online that subsequently requires presentment of a physical card in order to obtain that item (i.e., certain theatre ticket purchases, hotel stays, and car rentals).

4.11 When You use Your Card to pay for goods and services, You may need to enter Your unique PIN. Once Your PIN has been accepted, the transaction or ATM withdrawal will be considered final and cannot be cancelled by the Program.

4.12 When entering into Transactions over the internet, some websites may require You to enter Your Personal Details and, in such instances, You should supply the most recent Personal Details that You have provided the Program via the Website or App.

4.13 Transactions are subject to limits and compliance with all fees and limits requirements. You can also view the limits applicable to Your Card in Your Account.

4.14 We may decline a Transaction, place restrictions on Your Card, or apply special security procedures with respect to Transactions if:

i. You do not have an Available Balance or sufficient Available Balance for the Transaction attempted.

ii. The Transaction will take You over the Card limits currently applicable to your Card.

iii. The Transaction may harm the security of Your Card, Account, Security Details, or personal data.

iv. We believe a Transaction is unauthorized, illegal, or at high risk of being unauthorized or illegal.

v. We reasonably believe the Transaction would be in breach of fees and limits requirements currently applicable to your Card.

vi. The Transaction and applicable fees would cause Your Account to go into a negative balance.

vii. We reasonably believe that your BitMart account is no longer in good standing and in need of restrictions.

4.15 Payments using Your Card for any transaction made in a currency other than supported currencies may be declined, or subject to additional fees and conditions if approved.

4.16 Any refunds for goods and services purchased with Your Card will be made in accordance with the refund policy of the Merchant, which is outside of BitMart's control. Once the Program receives the funds, the Program will return relevant funds to USDT, which was used to execute the Transaction which is subject to such refund, to your BitMart account within one working day, subject to risk management procedures.

You will need to give Your consent to each Transaction so that the Program can check it is genuine by, where applicable, a) using Your PIN or other Security Details personal to You; b) signing a sales voucher; or c) providing the Card details and/or providing any other details personal to You and/or Your Card. Once You have given such consent to the Transaction, it will be deemed to be authorized and final.

4.18 Once a Transaction has been authorized by You and received by the Program, it cannot be revoked.

4.19 Certain Merchants may not accept payments made through the Card and the We accept no liability for such nonacceptance. it is Your responsibility to check the restrictions of each Merchant.

4.20 Your ability to use or access the Card may occasionally be interrupted, for example if the Program needs to carry out maintenance on its systems or websites. Please contact Customer Service to notify the Program of any problems You are experiencing using Your Card or Account and the Program will try to resolve them as soon as possible.

5.1 You are solely responsible for Your Account, Security Details for Your Account, Card, PIN and must take all possible measures to keep them safe and entirely confidential. You should not share any details of Your Account or Card with anyone else, other than for the purpose of authorizing a Transaction. Whilst we may assist you in terms of any security breach of Your Account, we shall not be liable for any losses arising out of such breach.

5.2 The PIN of Your physical Card can be set through the App. You will need this PIN in order to make cash withdrawals from an ATM or at a bank or occasionally for making transactions.

5.3 Keep Your PIN safe by memorizing it, never disclosing it to anyone, or by letting anyone see You entering it. We do not recommend You to write it down. If You do write Your PIN down or disclose it to any other individual, You may be held liable for any unauthorized or fraudulent transactions made using Your Card, and BitMart is not responsible for such transactions at all.

5.4 If You suspect that someone else knows Your Card PIN or the Security Details of Your Account, change them as soon as possible in Your Account or on the App. If You are not able to do so, please contact Us immediately to find a resolution.

5.5 You should check the recent transactions and monitor the transactions history of Your Account regularly. If You do not recognize a transaction, then report it immediately.

5.6 You must not give Your Card to any other person or allow any other person to use it. You may be held liable for any unauthorized or fraudulent transactions made using Your Card.

5.7 Once Your Card has expired or if it is found after You have reported it as lost or stolen, You must destroy it by cutting it in two through the magnetic strip and chip, and disposing of it securely. Such card will not be allowed to authorize any transactions.

5.8 We reserve the right to require You to register for and/or use enhanced online transaction security systems for customer authentication, which may include a one-time password as well as other third party authentication measures.

5.9 Failure to comply with this section may affect Your ability to claim any losses unless you are able to prove that we have acted fraudulently, with undue delay, or with gross negligence.

6.1 If You use Your Card in a currency other than the currency in which Your Card is denominated, the amount deducted from Your Available Balance will be the amount of the Transaction converted to Your Account currency using a rate outlined by the Program. You may also be charged a foreign exchange fee if applicable. You can view the real-time percentage difference between the amount that will be charged on Your Card for a foreign currency transaction (consisting of the mark-up applied by the Program as well as any other charges) and the latest available USD foreign exchange reference rates on the Website.

7.1 If You change Your name, address, or contact details such as telephone number or email address, You must notify the Program within 14 days of the change.

7.2 The Program reserves the right to, at any time, perform checks to confirm that the personal details You provide are accurate (for example, by requesting relevant original documents), including for the purposes of preventing fraud and/or money laundering. In addition, at the time of Your application or at any time in the future, in connection with Your Account, You authorize the Program to undertake electronic identity verification checks on You either directly or by using relevant third parties. You understand and agree to cooperate and submit information as required, and you understand and agree that We may impose restrictions on your Card if non-compliance occurs.

7.3 It is also important to notify the Program without delay of any changes to Your circumstances that may affect the good standing of Your BitMart account or Your Card by contacting Customer Service.

8.1 You will not be able to use Your Card following its Expiry Date.

8.2 Physical Cards and virtual Cards may be automatically renewed at the Program’s discretion. Unless requested otherwise, the renewed Card will be under the same pricing structure as well as terms and conditions as the expiring Card.

9.1 The Program is a data controller of personal data provided in connection with the Program, Your Account, and Card. Information on how the Program uses and protects Your personal data is available on Our website. The Issuer is a joint controller of personal data provided in connection with the Program.

9.2 Information on how Your personal data is used by the Program is outlined in this section.

9.3 The Program may use third parties to process personal data on Our behalf. Such third parties may include creditors or potential transferees of rights and obligations under this Agreement.

9.4 The Program will process and retain personal data in order to open and administer Your Account and Card, to deal with any enquiries You have about Your Account and Card, and comply with regulatory obligations. The types of personal data processed are likely to include, but are not limited to, name, address, date of birth, contact details, financial information, employment details, and device identifiers.

9.5 If the Program suspects that it has been given false or inaccurate information, it may record that suspicion together with any other relevant information. Decisions may be made by automated means with or without notice to You.

9.6 If illegality is identified, the Program Manager may pass details to the Issuer and related Law Authorities and Regulators. The Issuer and related Law Authorities and Regulators may request, access, and use this information in order to detect, investigate, and prevent crime.

9.7 The Program and other organizations may also access and use this information to prevent fraud and money laundering. When the Program, Issuer, or Law Authorities and Regulators process Your personal data, such processing shall be done on the basis of a legitimate interest in preventing fraud, money laundering, and any other illegal uses. These processes are carried out in order to protect the Program, the Issuer, and other customers, and to comply with regulatory requirements.

9.8 Personal data may also be transferred confidentially to other organizations within the Issuer’s group of companies and to relevant third parties so that the Program can manage Your Card.

9.9 You can also obtain any details of the information the Program and We hold about You and/or details of any other person to whom the Program and We may pass Your information required (where the Program and We are not prevented by law) by replying to your request submitted to Customer Service. You have a legal right to these details (in most circumstances) and, where applicable, to object to the Program and Us processing Your personal data and/or request that Your data is corrected or erased.

10.1 This Agreement is governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China.

10.2 In the event of any dispute relating to this terms and conditions or such other disputes relating to your use of the Card, you agree that such dispute shall be negotiated between the parties in good faith. In the event that the parties are unable to reach a conclusion as to a dispute within thirty (30) days from the date which the dispute is submitted by one party to the other, then the parties agree that such dispute shall be solely submitted to the Hong Kong International Arbitration Centre (HKIAC) for arbitration, in the English language.

10.3 Any delay or failure to exercise any right or remedy under this Agreement by the Program shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.

10.4 Your Card under the Program is a payment service product and not a deposit or credit or banking product and as such is not governed or protected by any statutory protections under the Hong Kong Deposit Protection Board (DPS). However, the Program will ensure proper safeguarding of Your funds so that they are protected in accordance with applicable law if the Program or We become insolvent.

10.5 If any provision of this Agreement is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.

10.6 If any part of this Agreement is inconsistent with any regulatory requirements, then we will not rely on that part but treat it as if it did actually reflect the relevant regulatory requirement. If we need to make operational changes before we can fully comply with the new regulatory requirement, we will make those changes as soon as reasonably practical.

10.7 You may not assign or transfer any of Your rights and/or benefits under this Agreement and You shall be the sole party to the contract between the Program and You. You will remain liable until the Account and all Cards issued to You are cancelled or have expired and all sums due under this Agreement have been paid by You in full. Subject to giving You 60 days' notice, the Program may assign all rights and benefits under this Agreement to a third party and may subcontract any of the obligations under this Agreement. If the Program does not hear from You prior to the expiry of the 60 days’ notice, the Program and We will assume You are agreeable to the change.

10.8 All communications relating to Your Account will be in English.

11.1 Any communication from the Program to You will be given via the Website and by notification via email or the App (using the latest contact details with which You have provided us).

11.2 You may contact the Program via Customer Service, the details of which are outlined in the Definitions Interpretation clauses. We may need to conduct identity verification before we start processing your request.

12.1 If You are unhappy with the service provided under these Terms and Conditions, please contact Customer Service for further assistance.

12.2 Upon receipt of Your emailed complaint, Customer Service shall endeavour to respond to You as quickly as possible but, in any event, shall reply to You by return email by no later than 10 working days.

12.3 If, having received a response from Customer Service, You remain unhappy with the outcome, You may further escalate Your complaint to the Issuer.

13.1 In the event of an issue which the Program or We are not reasonably able to control, including but not limited to, defects relating to the Card or Account which stop or delay the Program from meeting an obligation under this Agreement, the Program and We will not be responsible for any loss which You may suffer.

13.2 If You are affected by an issue for which Program is at fault or was in the reasonable control of the Program to prevent, the Program will only be responsible for the financial loss actually debited from Your Account and not for any other loss whatsoever (for example, loss of reputation and indirect and consequential losses). Where the Card becomes faulty due to Program default, the liability shall be limited to replacement of the Card.

13.3 You will be responsible for:

i. Any unauthorized activity if You act fraudulently or with gross negligence or violation of terms and conditions listed herein; and

ii. any loss or fraud that results directly from Your failure to advise Us promptly of any changes to Your name, address, or contact details.

13.4 In the event that You do not use Your Card in accordance with these Terms and Conditions or the Program discovers that You are using the Card fraudulently, the Program reserves the right to charge You for any reasonable costs that are incurred in taking action to stop You using the Card and to recover any assets owed as a result of Your activities.

13.5 The Program accepts no responsibility or liability for the goods or services that You purchase with Your Card or for any product or service discounts arising from purchases with Your Card.

13.6 The Program accepts no responsibility or liability for a merchant refusing to accept Your Card or failing to cancel an authorization.

13.7 Nothing in this Agreement shall exclude or limit our liability for death or personal injury resulting from Our gross negligence or fraud.

13.8 To the extent permitted by law, all conditions or warranties implied by law, statute, or otherwise are expressly excluded. THE BITMART SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY.

13.9 The above exclusions and limitations set out in this paragraph shall apply to any liability of Our affiliates such as suppliers, contractors, distributors, and any of their respective affiliates (if any) to You which may arise in connection with this Agreement.

13.10 For all other matters not expressly covered in this clause and to the extent permitted by applicable law, the Program and Our total aggregate liability shall be limited to the total amount of assets that You have deposited into Your Account over the 12-month period prior to the claim.

14.1 We reserve the right to make amendments to these terms and conditions from time to time.

14.2 Changes will be deemed to have been accepted unless You notify the Program to the contrary before the proposed date the change comes into effect. Rejection of any proposed changes will amount to termination of Agreement and the cancellation of Your Account and Card which shall be manually applied by you using Our Website or App.

15.1 Once the Program has received all necessary information from You (including KYC) and all Transactions and applicable fees and charges have been processed and deducted, the Program will refund any funds remaining in Your Account to Your BitMart account provided that:

i. You have not acted fraudulently or with gross negligence or in such a way as to give rise to reasonable suspicion of fraud or gross negligence; and

ii. the Program and We are not required to withhold Your Available Balance by law or regulation, or at the request of the police, a court, or any regulatory authority.

15.2The Program has the right to terminate this agreement and cancel Your Account and Card without cause by giving You 60 days’ written notice.

15.3 Once Your Card and Account have been cancelled, it will be Your responsibility to destroy Your Card.

15.4 The Card will automatically be cancelled with/without prior notice if:

i. Your BitMart account is closed for any reason; or

ii. the Issuer ceases issuing Cards or E-money for the Program. In this case, the Program will contact You to advise if another Card or E-money will be issued to You by another issuer or by the Program directly (where applicable).

15.5 The Program may at any time, and without notice, suspend, restrict, block, or cancel Your Account and Card, or refuse to issue or replace a Card, a PIN, and/or Account related Security Details, for reasons relating to the following:

i. Any of the information that You provided to the Program when You applied for the Account and/or Card was materially incorrect or false.

ii. To comply with any applicable regulations or legislation.

iii. You become deceased.

iv. You have not complied with the terms and conditions in this Agreement.

v. The Program or We have reason to believe that You have used, or intend to use, Your Card in a grossly negligent manner or for a fraudulent or otherwise unlawful purpose.

vi. The Program or We are required to do so for legal reasons.

vii. You use racist, threatening, or abusive behavior towards the Program’s or Our staff, or harass the Program’s or Our staff (including via social media).

If the Program takes any of the steps outlined in this clause, You will be notified as soon as possible or as permitted after the Program has taken these steps. The Program may request that You stop using Your Card and return it to the Program or destroy it. The Program will issue You with a replacement Card if after further investigations, it is believed that the relevant circumstances (as outlined in this clause) no longer apply.

15.6 If, following cancellation of the Card and reimbursement of Your Available Balance, any further Transactions are found to have been made or charges or Fees are incurred using the Account or Card, or we receive a reversal of any prior funding Transaction, we will notify You of the amount and You must immediately repay to us such amount on request. We reserve the right to take all necessary steps, including deduction from your Account balance or escalate to potential legal actions to recover this deficit.

15.7 The Program shall have the absolute right to set-off, transfer, or apply sums held in Your Account or Cards in or towards satisfaction of all or any liabilities and fees owed that have not been paid or satisfied when due. If those are not sufficient to cover said liabilities and fees, we may debit your assets held in Your BitMart account and You hereby authorize BitMart to comply with such request.

16.1 Card Issuer

The BitMart Card is issued by the Card Issuer pursuant to a license granted by VISA. The VISA brand is a registered trademark, and its design is a trademark of VISA Inc.

To contact the Card Issuer, please use the contact details on the website: https://reap.global/.

Account: The electronic money account associated with Your Card.

Agreement: These terms and conditions relating to the use of Your Card(s) as amended from time to time.

App: The Program mobile application that allows You to access Your Account and view Card and Transaction information.

Available Balance: The value of unspent funds loaded onto Your Account available to use and/or the sum of fiat currency equivalent to the relevant assets held in Your BitMart Wallet.

Working Day: Monday to Friday, 9am to 5pm GMT, excluding bank and public holidays in Hong Kong.

Card: A Credit Card issued by the Card Issuer to You in accordance with this Agreement.

Card Issuer: Reap (Remit) Limited.

Customer Support: Requests can be submitted to BitMart Customer Support at https://bitmart.zendesk.com/hc/en-us/requests/new.

Expiry Date: The expiry date shown on Your Card.

Fee: Any fee applicable and payable by You as referenced under the terms and conditions listed herein.

KYC: Means “Know Your Customer” and constitutes our verification of Your Personal Details.

Merchant: A retailer or any other person that accepts Your Card and E-money.

Personal Data: The registered personal identity details relating to the use of Your Card and Account including (but not limited to) Your name, date of birth, home address, email address, and telephone (landline and/or mobile) number. Full details of the Personal Data which the Program processes are outlined out in a Privacy Policy on the Website.

PIN: Your Personal Identification Number which is the security number provided for use with Your Card for identity verification purpose.

Program: The BitMart Card program operated by BitMart as the Program Manager.

Program Manager: Prime Finance Group Limited are the providers of the Program. The Program Manager is a company incorporated in the Hong Kong Special Administrative Region of the People's Republic of China under registration No.78246331.

Scheme: VISA as shown on Your Card; VISA is a registered trademark of VISA Inc.

Transaction: The use of Your Card to make (i) a payment, or a purchase of goods or services from a Merchant where payment is made (in whole or in part) by use of Your Card including where payment is made over the internet, by phone or mail order; or (ii) a cash withdrawal made from an ATM or bank using Your Card.

Security Details: A set of personal codes consisting of numbers, letters, and symbols which form a username and password selected by You in order to access Your Account.

Website: https://www.bitmart.com/en-US.

We, Us or Our Are:

i. The Program;

ii. The Program Manager.

You or Your: You, the person who has entered into this Agreement with us by virtue of Your application or use of the Card and or Account and any other person You have authorized to use any Cards in accordance with this Agreement.

Virtual Cards: Any virtual Card issued to You by the Card Issuer in addition to the Account.